Saturday, 14 March 2020

COVID-19 in Australia (Mar 14): health alert from Department of Health

昨天email收到取消三月中的Welcome dinner project,早上SA Health的記者會提到下星期一開始取消500人以上的集會活動,但這個週末的活動照常舉行。記者提問那周末的活動就能夠照常進行嗎,因為考慮到對經濟的影響,照中央的建議似乎是如此。
Yesterday I got the email said Welcome dinner project in mid Mar is cancelled. The press conference held by SA health this morning said from Monday, all events more than 500 people would be cancelled. Media asked why not started from weekend. The response was it is to lower the economic impact and this is the suggestion from government.

 (這個週末舉辦的活動是Adelaide Fringe的閉幕式,長達九小時的售票音樂表演活動)
 (The event this weekend is the close ceremony for Adelaide Fringe. A nine-hour long music event for ticket sale.)

記者會也提到週末的時候,篩檢站會照常進行。在星期六早上開記者會並且篩檢站也繼續,對這裡來說已經算是很嚴正的回應,因為基本上這裡的人沒有什麼社會責任這樣的概念,個人要放假的重要性遠大於群體的利益,在星期六上班處理這樣的事情已經是十萬火急的表現了。
They also mentioned the screening station will still take samples during the weekend. They had this press conference on Saturday morning and also keep the screening station working are really taking COVID-19 seriously. People don't have the concept of "social responsibility". Personal vacation is much more important that community benefit. It is really unusual for them to work on Saturday morning for this.

SA Health 在記者會裡也強調,SA的篩檢量已經高於別州了,他們認為有感染黑數這件事的可能已經比其他週低了,我沒有在網站上確實找到他們的總篩檢量和篩檢的陽性率的數字,一部份是這裡的網站設計邏輯不是要讓人能夠找到資料的,也有一部份可能是這就是他們藏資料的方式。
They also emphasized the test number in SA has already been higher than other states. So they believed it is less likely to have the risk of community infection in SA. I didn't fine the number of how many tests they have done on their website. One reason is the logic in website design is only in this level. Another reason is this is the way how their government hides numbers.


但從我來看,這一切的動作,包含開放採檢有症狀但沒有接觸、旅遊史的人,已經晚了三個星期以上。
From my point of view, all of these actions, including testing all people with symptoms but without contact history, is at least 3 week later then it should have been.

上星期這裡的人開始意識到好像可能會流行、開始搶衛生紙,但在這之前的兩周,我在Rundle mall 已經遇到不只一個連續咳嗽不停的路人,每周搭一到兩次公車,來回的路上也都這麼剛好遇得到連續咳嗽的人,二月下半的時候天氣還是相對熱的,路上有呼吸道的症狀比冬天最冷的時候我一個星期上課四天的時候還多,就常理來說,要認為這些連續咳嗽的不特定路人都只是巧合,邏輯上成立的機會也太低。
Last week people started to feel there might be a pandemic and starting to buying toilet paper. But two weeks before last week, I had already meet more than one unspecific people in Rundle mall and buses with continuous coughing in public areas. It was relatively warm back in February, and I met more people having respiratory symptoms then during the coldest months in winter. Logically this doesn't make sense.

接下來如其他國家快速增加,也只是花多少時間把這些人篩出來的問題而已。
It is just the matter of time when they can screen most of these people out.


這裡已經超過台灣還在第一階段的狀態,在沒有其他積極作為只有旅遊禁令的狀況下,沒有準備地讓市場上的衛生消毒用品被搶購一空地渡過了一個月。從一月底回來之後,就開始盡量地準備能夠減少外出的生活,有看到消毒用品的時候就適量地購買,還不錯地有買到刷手液、一小瓶消毒用酒精、一些小罐的乾洗手,衛生紙和其他的存糧也是前幾周分幾次購買,盡量可以減少出門採買食物的次數。
They already passed the stage where Taiwan is now. Except from travel ban, they didn't actively have the strategies against the spread of disease. Most of the sanitation products were gone in the market for more than a month. I started the prepare when I came back in January. I got a bottle of hibiscrub (what we use for disinfection before doing surgery), a small bottle of alcohol and some mini hand sanitizer. I also got some toilet paper and frozen food in several weeks to decrease the frequency going shopping.

口罩則是不用想了。台灣的人口比澳洲少100萬人,口罩日產量現在應該已經到1300萬,這個量還只能買口罩的人七天買三個。這裡全國最初公布的戰備存量是140萬 (我看了幾次才真的確定就是這麼少) ,這周有個新聞槁是他們買了5400萬的口罩優先讓醫療機構使用 (買了但是到底入袋了沒還不知道,後來也沒有再報導口罩的事了)。這個數字也很明白,零售市場基本上是分不到量的。
Masks are impossible to get now. There are 23 million vs. 25 million population in Taiwan and in Australia. Now the daily productivity in Taiwan has reached 13 million masks per day. But this only supports people to buy 3 masks every 7 days. The initial data showed there was only 1.4 million stockpile in Australia for masks. I checked several times to confirm they only have this few. There was a media release about they have gotten 54 million masks for medical institutes (but I couldn't tell if these masks are already in here or just on their way). It is clear that this number of mask won't be released to the market for general population.

看著可以預防的時機漸漸地錯過,且學校在這當中的做為大多是在想幫助中國學生回來上課,而沒有同時加強學校環境的清潔以及迎新活動的相關規畫,接下來的劇本在其他國家已經搬演到一半,只是這裡演得多快而已。
It is a pity to watch them missing the timing for prevention. When the Uni did was only try to get Chinese students back but didn't work much on the disinfection of the environment or a better monitor of O'week. The script has been played around the world, it is just how fat they play the plot here.

做為常時淋雨只能靠自己的台灣人,看這些平常有傘撐的人把自己搞成這樣,也是蠻五味雜陳的。這個世界上,靠自己不會倒可能才是不變的真理。
As a Taiwanese who consistently walking in the rain, seeing these people who used to have umbrellas gradually trapping in this trick makes me feel complicated. Maybe the only truth in the world is to only trust yourself.

In Australia

As at 06:30 hrs on 14 March 2020, there were 197 confirmed cases of coronavirus (COVID-19), including 3 deaths, in Australia.
  • 1 in the Australian Capital Territory
  • 91 in New South Wales
  • 0 in the Northern Territory*
  • 35 in Queensland#
  • 16 in South Australia#
  • 4 in Tasmania
  • 36 in Victoria*#
  • 14 in Western Australia#
*Note that under National Notifiable Diseases Surveillance System reporting requirements, cases are reported based on their Australian jurisdiction of residence rather than where they were detected. For example, a case reported previously in the NT in a NSW resident is counted in the national figures as a NSW case.
# Includes Diamond Princess repatriation cases: Qld (3), SA (1), Vic (4), WA (2, including 1 death).
Further details:
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 18 cases are reported to have had a direct or indirect travel link to Iran
  • 92 cases are reported to have had a direct or indirect travel link to other countries and regions.
  • 32 cases, including 2 deaths, do not have a reported history of overseas travel
    • 8 of these cases are associated with an aged care facility in NSW. 2 residents of this facility have sadly died
    • 2 cases are either directly or indirectly associated with attendance at a workshop
    • 22 cases are close contacts of known cases, with further details pending
  • The likely place of exposure for a further 30 newly reported cases is under investigation
Of the 197 Australian cases reported, 27 of these cases are reported to have recovered.


What we are doing

Australia is well prepared.
Our first class health system includes mechanisms for early detection and effective management of cases and contacts. Our plans include a range of interventions to minimise transmission and mitigate the impact of the outbreak.
Australian Government agencies and state and territory governments are working together to coordinate an evidence-based response. This includes:
  • applying travel restrictions to reduce the number of travellers from mainland China, Iran and the Republic of Korea. This evening a travel ban will be implemented for Italy
  • applying a 14-day isolation period to people at risk of getting coronavirus
  • continuing to screen travellers who arrive in Australia
  • tracing coronavirus cases
  • continuing with border surveillance
  • providing information in English and Chinese based on the latest medical advice, including through FacebookTwitter, Weibo, WeChat and Chinese newspapers
  • applying enhanced border measures at international air and sea ports, including announcements and signs
P2 and surgical masks have been made available from the National Medical Stockpile as part of the Government’s response to COVID-19. The Government is also investigating further sources of supply for personal protective equipment, both internationally and domestically.
State and territory health authorities are:
  • testing anyone who shows symptoms of the virus
  • monitoring close contacts of confirmed cases every day

Friday, 13 March 2020

COVID-19 in Australia (Mar 13): health alert from Department of Health

今日SA 四位新增的患者,其中一位是高中生,一位是有國內旅行史的女性。因此今天公布了學校相關的處理方式,學校也寄來星期一開始暫停500人以上的聚會。 (不過,看起來週末的Fringe照常舉辦。)

There are 4 new cases in SA. One of them is high school student. Another one is women with interstate history. University sent email about stop events larger than 500 people from Monday. (The Fringe Close ceremony on Sunday will still go on.)

In Australia

As at 11:00 hrs on 13 March 2020, there were 156 confirmed cases of coronavirus (COVID-19), including 3 deaths, in Australia.
  • 1 in Australian Capital Territory
  • 77 in New South Wales
  • 24 in Queensland
  • 11 in South Australia
  • 3 in Tasmania
  • 23 in Victoria*
  • 7 in Western Australia
  • 10 associated with the Diamond Princess cruise ship
* Note: Victoria case count includes a case detected in NSW. Under the National Notifiable Diseases Surveillance System reporting requirements the case is considered a Victorian case.
Further details:
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 18 cases are reported to have had a direct or indirect travel link to Iran
  • 70 cases are reported to have had a direct or indirect travel link to countries including the United States of America, United Arab Emirates, the United Kingdom, Italy, Iceland, Singapore, Thailand, the Republic of Korea, Japan, Indonesia, Philippines, Taiwan, Cuba, Trinidad and Tobago, Nepal, Egypt, Austria, France, Spain, Hong Kong
  • 29 cases, including 2 deaths, do not have a reported history of overseas travel
    • 8 of these cases are associated with an aged care facility in NSW. 2 residents of this facility have sadly died
    • 2 cases are either directly or indirectly associated with attendance at a workshop
    • 19 cases are close contacts of known cases, with further details pending
  • The likely place of exposure for a further 14 newly reported cases is under investigation
Of the 156 Australian cases reported, 26 of these cases are reported to have recovered.
For questions about testing or the welfare of people with the virus, contact your state or territory health authority.


What we are doing

Australia is well prepared.
Our first class health system includes mechanisms for early detection and effective management of cases and contacts. Our plans include a range of interventions to minimise transmission and mitigate the impact of the outbreak.
Australian Government agencies and state and territory governments are working together to coordinate an evidence-based response. This includes:
  • applying travel restrictions to reduce the number of travellers from mainland China, Iran and the Republic of Korea. This evening a travel ban will be implemented for Italy
  • applying a 14-day isolation period to people at risk of getting coronavirus
  • continuing to screen travellers who arrive in Australia
  • tracing coronavirus cases
  • continuing with border surveillance
  • providing information in English and Chinese based on the latest medical advice, including through FacebookTwitter, Weibo, WeChat and Chinese newspapers
  • applying enhanced border measures at international air and sea ports, including announcements and signs
P2 and surgical masks have been made available from the National Medical Stockpile as part of the Government’s response to COVID-19. The Government is also investigating further sources of supply for personal protective equipment, both internationally and domestically.
State and territory health authorities are:
  • testing anyone who shows symptoms of the virus
  • monitoring close contacts of confirmed cases every day


Thursday, 12 March 2020

COVID-19 in Australia (Mar 12): health alert from Department of Health

昨天Adelaide開始使用第一個得來速採檢站,SA新增的案例目前都有國外旅遊史。
The first drive thru opened yesterday in Adelaide. Till now, all confirmed cases in SA can still trace their travel history.

今天Tom Hanks 夫妻在昆士蘭被診斷為COVID-19 陽性。
Today, Tom Hanks and his wife have been diagnosed to be COVID-19 positive in Queensland.

In Australia

As at 11:00 hrs on 12 March 2020, we have 126 confirmed cases of coronavirus (COVID-19), including 3 deaths, in Australia.
  • 64 in New South Wales
  • 17 in Queensland
  • 8 in South Australia
  • 2 in Tasmania
  • 18 in Victoria*
  • 7 in Western Australia
  • 10 associated with the Diamond Princess cruise ship
* Note: Victoria case count includes a case detected in NSW. Under the National Notifiable Diseases Surveillance System reporting requirements the case is considered a Victorian case.
Further details:
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 18 cases are reported to have had a direct or indirect travel link to Iran
  • 52 cases are reported to have had a direct or indirect travel link to countries including the United States of America, United Arab Emirates, the United Kingdom, Italy, Iceland, Singapore, Thailand, the Republic of Korea, Japan, Indonesia, Philippines, Taiwan, Cuba, Trinidad and Tobago, Nepal, Egypt, Austria, France, Spain, Hong Kong
    • 7 of these cases are considered to be import-related
  • 28 cases, including 2 deaths, do not have a reported history of overseas travel
    • 8 of these cases are associated with an aged care facility in NSW. 2 residents of this facility have sadly died
    • 2 cases are either directly or indirectly associated with attendance at a workshop
    • 18 cases are close contacts of known cases, with further details pending
  • The likely place of exposure for a further 3 newly reported cases is under investigation
Of the 126 Australian cases reported, 24 of these cases are reported to have recovered.
For questions about testing or the welfare of people with the virus, contact your state or territory health authority.


What we are doing

Australia is well prepared.
Our first class health system includes mechanisms for early detection and effective management of cases and contacts. Our plans include a range of interventions to minimise transmission and mitigate the impact of the outbreak.
Australian Government agencies and state and territory governments are working together to coordinate an evidence-based response. This includes:
  • applying travel restrictions to reduce the number of travellers from mainland China, Iran and the Republic of Korea. This evening a travel ban will be implemented for Italy
  • applying a 14-day isolation period to people at risk of getting coronavirus
  • continuing to screen travellers who arrive in Australia
  • tracing coronavirus cases
  • continuing with border surveillance
  • providing information in English and Chinese based on the latest medical advice, including through FacebookTwitter, Weibo, WeChat and Chinese newspapers
  • applying enhanced border measures at international air and sea ports, including announcements and signs
P2 and surgical masks have been made available from the National Medical Stockpile as part of the Government’s response to COVID-19. The Government is also investigating further sources of supply for personal protective equipment, both internationally and domestically.
State and territory health authorities are:
  • testing anyone who shows symptoms of the virus
  • monitoring close contacts of confirmed cases every day

Tuesday, 10 March 2020

COVID-19 in Australia (Mar 11): health alert from Department of Health

每日的連結都是同一個,但點進去的當下看到的是當日的內容,無法看到歷史資料。
 

Current status

In Australia

As at 11:00 hrs on 11 March 2020, we have 112 confirmed cases of coronavirus (COVID-19), including 3 deaths, in Australia.
  • 60 in New South Wales
  • 15 in Queensland
  • 6 in South Australia
  • 2 in Tasmania
  • 15 in Victoria*
  • 4 in Western Australia
  • 10 associated with the Diamond Princess cruise ship
* Note: Victoria case count includes a case detected in NSW. Under the National Notifiable Diseases Surveillance System reporting requirements the case is considered a Victorian case.
Further details:
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 18 cases are reported to have had a direct or indirect travel link to Iran
  • 39 cases are reported to have had a direct or indirect travel link to countries including the United States of America, United Arab Emirates, the United Kingdom, Italy, Iceland, Singapore, Thailand, the Republic of Korea, Japan, Indonesia, Philippines, Taiwan, Cuba, Trinidad and Tobago, Nepal, Egypt, Austria, France, Spain, Hong Kong.
  • 27 cases, including 2 deaths, do not have a reported history of overseas travel
    • 8 of these cases are associated with an aged care facility in NSW. 2 residents of this facility have sadly died
    • 2 cases are either directly or indirectly associated with attendance at a workshop
    • 17 cases are close contacts of known cases, with further details pending
  • The likely place of exposure for a further 3 newly reported cases is under investigation
Of the 112 Australian cases reported, 24 of these cases are reported to have recovered.


What we are doing

Australia is well prepared.
Our first class health system includes mechanisms for early detection and effective management of cases and contacts. Our plans include a range of interventions to minimise transmission and mitigate the impact of the outbreak.
Australian Government agencies and state and territory governments are working together to coordinate an evidence-based response. This includes:
  • applying travel restrictions to reduce the number of travellers from mainland China, Iran and the Republic of Korea. This evening a travel ban will be implemented for Italy
  • applying a 14-day isolation period to people at risk of getting coronavirus
  • continuing to screen travellers who arrive in Australia
  • tracing coronavirus cases
  • continuing with border surveillance
  • providing information in English and Chinese based on the latest medical advice, including through FacebookTwitter, Weibo, WeChat and Chinese newspapers
  • applying enhanced border measures at international air and sea ports, including announcements and signs
P2 and surgical masks have been made available from the National Medical Stockpile as part of the Government’s response to COVID-19. The Government is also investigating further sources of supply for personal protective equipment, both internationally and domestically.
State and territory health authorities are:
  • testing anyone who shows symptoms of the virus
  • monitoring close contacts of confirmed cases every day


 

COVID-19 in Australia (Mar 10): health alert from Department of Health

這裡的公布的官方數字及公告,不像台灣的疾病管制署提供過去每日的累積案例數及過去的新聞稿,每天的更新都會覆蓋掉前一日的公告。並且,昨天的官方數字和全球的疫情儀表板的數字就有十人的落差 (官方公告80,全球疫情91,但在本地的新聞找不到91這個數字是哪裡來的) ,因此為了自己整理資訊,今天開始轉貼當日衛生單位公布的每日疫情現況。

How Department of Health, Australian Government announces their daily report differs from Taiwan CDC. There is no bar chart showing the tread of how many confirmed cases growing every day. The health alert website is the same (as below) everyday, and it only offers the current number on the day you visit the website.

For a better understanding of the tread in confirmed cases, I will copy the announcement about "current status" everyday.

每日的連結都是同一個,但點進去的當下看到的是當日的內容,無法看到歷史資料。

Mar 9 根據昨日對話記錄的內容: 
According to chat record yesterday, part of the information for Mar 9 were:

80 confirmed cases
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 16 cases are reported to have had a direct or indirect travel history to Iran
  • 21 cases are reported to have had a travel history to countries including Singapore, the United States of America, the United Arab Emirates, the United Kingdom, Italy, Iceland, Japan, the Republic of Korea, Thailand, the Philippines, Cuba, Indonesia, Nepal and Taiwan
  • 18 cases, including 2 deaths, do not have a reported history of overseas travel
其他細節昨日的對話記錄沒有提到。

因為澳洲特色的官方資料公布方式,因此接下來每天從衛生部的官方資料截取當日官方統計數字。

前幾天同個公告提到國家庫存的口罩量是1.4million的部分消失了,目前的說法是P2和外科口罩有庫存。

In Australia

As at 11:00 hrs on 10 March 2020, we have 100 confirmed cases of coronavirus (COVID-19), including 3 deaths, in Australia.
  • 54 in New South Wales
  • 12 in Queensland
  • 6 in South Australia
  • 2 in Tasmania
  • 12 in Victoria
  • 4 in Western Australia
  • 10 associated with the Diamond Princess cruise ship
Further details:
  • 15 of the initially reported cases in Australia all had a direct or indirect travel history to Wuhan, China
  • 10 cases, including 1 death, are associated with the Diamond Princess cruise ship repatriation flight from Japan
  • 18 cases are reported to have had a direct or indirect travel history to Iran
  • 27 cases are reported to have had a travel history to countries including Singapore, the United States of America, the United Arab Emirates, the United Kingdom, Italy, Iceland, Japan, the Republic of Korea, Thailand, the Philippines, Cuba, Indonesia, Nepal and Taiwan
  • 27 cases, including 2 deaths, do not have a reported history of overseas travel
    • 8 of these cases are associated with an aged care facility in NSW. 2 residents of this facility have sadly died
    • 2 cases are either directly or indirectly associated with attendance at a workshop
    • 14 cases are close contacts of known cases, with further details pending
    • 3 cases are under investigation, with further details pending
  • The likely place of exposure for a further 3 newly reported cases is under investigation
Of the 100 Australian cases reported, 22 of these cases are reported to have recovered.

What we are doing

Australia is well prepared.
Our first class health system includes mechanisms for early detection and effective management of cases and contacts. Our plans include a range of interventions to minimise transmission and mitigate the impact of the outbreak.
Australian Government agencies and state and territory governments are working together to coordinate an evidence-based response. This includes:
  • applying travel restrictions to reduce the number of travellers from mainland China, Iran and the Republic of Korea
  • applying a 14-day isolation period to people at risk of getting coronavirus
  • continuing to screen travellers who arrive in Australia
  • tracing coronavirus cases
  • continuing with border surveillance
  • providing information in English and Chinese based on the latest medical advice, including through FacebookTwitter, Weibo, WeChat and Chinese newspapers
  • applying enhanced border measures at international air and sea ports, including announcements and signs
P2 and surgical masks have been made available from the National Medical Stockpile as part of the Government’s response to COVID-19. The Government is also investigating further sources of supply for personal protective equipment, both internationally and domestically.
State and territory health authorities are:
  • testing anyone who shows symptoms of the virus
  • monitoring close contacts of confirmed cases every day

Monday, 9 March 2020

Ununderstandable IT level / 讓台灣人無法理解的科技水準

最近台灣的防疫工作,讓去年開始在國外媒體有些曝光度的唐鳳在一些亞洲國家成為新的畫題:

Recently, how Taiwan responses to novel coronavirus make Andrey Tang, one of our ministers in open government, a hot topic among Asian countries.

Here are some articles about actions how Taiwan responses to this new communicable disease in English and German:

How Taiwan Used Big Data, Transparency and a Central Command to Protect Its
People from Coronavirus
https://healthpolicy.fsi.stanford.edu/news/how-taiwan-used-big-data-transparency-central-command-protect-its-people-coronavirus

Wie Taiwan den Covid-19-Ausbruch verhinderte – und die WHO davon nichts wissen will
https://www.tagesspiegel.de/wissen/coronavirus-erfolgreich-bekaempft-wie-taiwan-den-covid-19-ausbruch-verhinderte-und-die-who-davon-nichts-wissen-will/25613942.html

Who is Andrey Tang and her talk about open government
https://www.youtube.com/watch?v=5DkhUO7LiGs

(English version is still under construction.)


對住在台灣的人來說,有著像唐鳳這樣的政務委員,這裡的科技水準是來之前完全無法想像的。在我來這裡之前,我對這裡的印象是網路不太好,容易斷線。實際上在這裡住了一年多一點之後,以這裡的大學為例,不是只有網路比較不好一點這麼簡單的事:

For people from Taiwan, the IT level in Adelaide is amazing. Before I came here, my impression was the internet is in poor quality, might be slow. However, after living here for a year, using the University as an example, it is not about a slower internet:

 (我親愛的朋友一直覺得我寫出學校的名字會因此被告,所以也不指名到姓到底是那一所大學,這裡和台北相比是一個非常小的城市...)

(My dear friend keeps saying I would be sue if I pointing which University it is. So, I'm not saying the name. Comparing to Taipei, Adelaide is really a small city...)


1. 錯亂的學生檔案和密碼
1. Chaotic student profile and password

還沒有入學之前,我在申請學校的email信箱收到給新生的歡迎信,裡面提到申請開通學生帳號的步驟,但我從來沒有真正用這個步驟申請到我的帳號。email 裡面提到我應該收到一封寫著我的臨時密碼的email,照著裡面的ID和臨時密碼,我應該可以從零開通我的學生帳號。
 Before I arrived here, I got a welcome email from the Uni. It said I should apply for my student profile and set up my passport. However, I never really followed their instruction to set up my student profile. It said I should have received another email with my student ID and my temporary password. With the ID and this password, I would be able to set up my student profile from the beginning.

但實際上,我沒有收到這封建立帳號的email。
However, I never received this email.

因為我一直沒有辦法照著正規的方式建立密碼,代辦和我試了幾天之後,最後,我實際上是用 "忘記密碼" 的方式,重置了我沒有建立過的學生帳號的密碼,然後得以登入這個不知道是誰開通的學生帳號。
Since I could never set up my profile as it should have been, after working with my agent for several days, we used the pathway for "forget my password" to "reset" my student profile and set up my password. Then I finally logged in to this mysterious profile set up by somebody else.

因為學校到現在其實一直沒有回覆我到底最初的學生帳號發生了什麼問題,事後當我在校園裡詢問他們的時候,IT人員跟我說,為什麼妳要一直問為什麼,妳現在可以登入帳號就好了,不需要再問為什麼。
And the Uni never tell me what had happened to my student profile till now (one year later). Later when I arrived Adelaide and I asked them face-to-face, IT people told me, "why you ask why? If you can use it now, it is all good."

一所大學要求學生不要問為什麼,這非常有趣,而且這所大學的排名據說有世界前250。
It's interesting to ask an University student not to ask why. lol


2. 沒有在所上的學生清單裡
2. Not in the student list

學生檔案的錯誤,其實後來反應在許多學生檔案中似乎沒有我的名字。像是我沒有在所上的課程負責人的學生清單裡,當我因為選課而花了一個月的時間終於找到課程負責人的時候,他第一句話是反問我,你不是我的學生,為什麼你要和我約時間討論你的選課,你確定你有錄取和收到CoE嗎?
There seems to be something wrong in the student profile that later reflects in other aspects. For example I was not the student list for my course co-coordinator. After circling around myself in the campus and finally reached him, the first questions he asked me were: "you are not my student; why you asked to discuss your enrollment with me? Are you sure you get admission letter and CoE?"

這非常有趣的是,我沒有學校發的CoE是無法申請學生簽證的。我已經以學生簽入境一個月了,當然我有收到CoE,而且在對話的當下我也領到學生證了。
This is very interesting. Without CoE from the Uni, I could not apply for my student visa. If I had been in Adelaide for a month with my student visa, of course I had CoE. Also, at the moment, I had my student ID already.

實際上除了local學生和三位有獎學金的外國學生,其他所有自費的外國學生都沒有在最初的學生名單裡面。而國際學生服務的工作人員在意的是為什麼系上的老師讓我看到學生名單沒有我這件事。
In fact, except local students and three international students with national scholarship, all the other self-fund international students were not in the student list. And the international student service cared more about the course co-coordinator showed me I was not in the student list.
 
至於為什麼大部份的外國學生沒有在名單裡面以至於我們沒有事先收到選課的資料,這件事情不重要。
As why most of the international students were not in the student list and this also made us didn't receive any resources for enrollment, this doesn't matter.

(選課資料不重要的話,我真的不知道學費比較貴是貴什麼意思的。)


3. 也似乎沒有在系上的email清單裡
3. Not in mailing list

我也不在系上活動的郵件名單裡,實際上大學用很強勢的態度表示我們重要的事項都是email宣布,沒有即時收信是學生的問題。但實際上我似乎沒有收到其中一部份的迎新活動的通知,然後事後我卻收到要我填寫參加我沒有被通知道的活動的問卷,又或者是在第二學期的時候終於收到了 "歡迎成為我們的新生" 的email,以及在後來已經回台灣的時候,收到今年系上研究座談已經公布在系上定期的newsletter歡迎報名,然而我從入學以來沒有收過這個所上的newsletter過。

I also seems not to be in some mailing list. During welcome ceremony, this Uni emphasized it is our responsibility to check our email every 24 hour. They assume that they have delivered the information through email. But actually it wasn't really work like that.

In the first semester, I received one survey about an event I was never invited to.
In the second semester, I received "welcome email" inviting me to O'week.
And the end of the year, I received email about a workshop announced the detail in our School newsletter. I had never received the newsletter from our School. When I found of this fact, it was already the end of first year and having me holiday in Taiwan.

發現我根本沒有收到newsletter的時候,第一學年已經結束了。

這些email清單是一團混亂,沒有一個單位可以確認到底誰有收到應該要收到的email及newsletter,當我試著去問一些可以問的單位(包含系所和IT team),他們只是互相踢皮球而已。

The mailing lists are chaotic. They never figure out if people really receive the email and information they need. And there's no way students can confirm about these mailing list. They just kick me around in the campus.


4. 大學的教學系統無法在校園的電腦上正常使用
4. The Uni teaching system cannot fully functioned with campus computers

大學有一個教學用的平台,裡面有課程用的投影片、講義、錄影、討論區等資源,開學的時候有一位老師在課堂上先是說了: "亞洲的學生大概不習慣這種電子化的教學系統吧" 如此帶著歧視意味的發言,接著每堂課的老師都強調,因為firefox的安全性比較高,這個系統建議要用firefox開。
There is a teaching platform in the Uni including

但是校園的電腦上面,firefox根本無法運行:


回報IT team之後,這當中電話連絡,讓他們直接遠端遙控確認問題三次,從4/12到5/3,firefox終於裝回去了。

但終於用firefox登入教學系統之後,要開始看教學的影片時,出現了下一個錯誤:


再次連絡了IT team,而且因為已經都要期末了,這樣一來一往真的是不是辦法,這次我請他們是否可以請負責系統和負責校園硬體的團隊一起測試並確認這個系統至少在校園的電腦上可以正常使用,這次從5/3到5/21終於結案了。結論是因為Flash更新的問題,在2019年底教學系統更新成HTML5的時候可以完全解決這個問題。並且,建議我自己帶電腦到學校使用,就不會遇到這種系統不給更新的問題囉。

OS: 已經2019年了,大學竟然還有沒有升級到HTML5的系統 (?)
OS1: 所以校園裡面那些看起來螢幕很大的電腦其實只是讓學生上網和看youtube的裝飾品 (?)


5. 學校的教學系統幾乎是 "每周" 發生新的狀況

無法正確讀取頁面
沒有權限
無法下載
影片無法開啟
應該可以下載的講義沒有出現在系統裡
....這些都是每個星期的家常便飯

後來還發生了交作業的前12小時開始,上傳系統有問題,但老師不覺得那是系統的問題,最後在期限前一個小時才決定這是系統問題應該要延期一天的緊急狀況。

第二學期則是發生了學校引以為傲的錄影系統連續幾周都只錄到雜音,修好之後隔了數周又再次發生。

這個教學系統發生任何事情其實都不奇怪 (聳肩) 。


6. 無法自動連結到超修申請的選課系統,踢皮球需要幾個工作天才進得了系統

因為想選的課沒有平均分配,因此有一學期需要申請超修,這件事情已經事先和課程負責人討論過他也同意了。

在選課系統裡面出現需要連絡系辦的訊息,和課程負責人連絡之後,他當天回信說,應該是在選課系統裡可以直接到系上的填單系統,要我把選課畫面寄給他。

我寄給他的畫面裡面只有連絡學校客服單位的連結。

隔天他回信給我說,那就和客服連絡。

和客服連絡的時候,客服要我先徵求課程負責人的同意,我 (很有耐心地) 回應在選課之前就已經徵求他的同意了,現在只是要完成選課這件事。他說那你要和系上申請。我說對,我現在就是要和系上申請,但課程負責人要我連絡你們提出這個申請。

最後我得到了一個各學院申請超修學分的頁面連結。 (那所以,選課系統怎麼放這個連結就好。)

最後終於送出這個申請之後,隔了兩周,終於收到學院的回信了:這個申請要得到課程負責人的同意噢。

 (有沒有覺得很棒的一直在跳針)

再次很有耐心地寫信給課程負責人說,我收到了學院的回信,他們要我附上得到同意的證明,當天他寄了一封信給我,要我把他的這封email轉寄給學院做為證明。

正在使用電子公文系統的各位,覺得這樣的email 來回系統如何呢? (茶)


7. 收費系統顯示有遲交的帳單但登入看不出來到底是哪一筆逾期

經過了第一學年之後,打開email和系統看到發生各種錯誤已經稍微習慣一點了,但今年這個只會收費的學校連收費通知都能出問題了。

二月的時候我收到有帳單即將到期的通知,登入收費系統,看到有一筆雜費的期限要到了,在期限之前我用轉帳繳了這筆費用。

一個月之後,我收到了一封帳單過期一個月的通知,登入系統,出現了一個大大的選課功能已被停止的告示,但在這裡我還是沒有看到所謂過期的帳單。

姑且先繳了一部份的學費 (即使他在學生端看起來沒有過期) ,寫信給帳務系統,詢問到底是哪一筆帳單過期了,當天他回信,是雜費那一筆噢。

因為如上所述這裡的電腦系統基本上會不停地出錯,因此所有轉帳的記錄都一定要留存,找出了一個月前確實繳了雜費的銀行記錄回信之後,沒有收到回信。


8. 國際學生單位來信:如果3/16之前沒有選課也沒有到學校的話,CoE及學生簽會被取消

在眾多中國學生被禁止旅行的此刻,會寄這樣的一封信是可以理解的,但,首先這封署明寄給我的信件上看不出來這是不是所有外國學生都收到的罐頭信,還是篩選過只寄給被影響到的學生的信。

且收到這封信的時候,我的系統還處於顯示有帳單未繳無法操作的狀態,我不知道到底對學校來說我是否屬於系統上已經選課和到校的狀態。

我的學生證已經更新,而更新學生證之前會先確認選課記錄。因此更新學生證代表我是有選課記錄的。

同樣寄信給這個單位詢問,也是沒有回信。



這裡的大學現在因為 COVID-19的緣故,很急切地希望能收到某國學生的學費,這是可以理解的。但在那之前,是不是至少能處理好原本能收到的學費呢? 在現在這個佛系防疫的衛生系統之下,學校沒有任何相關的對策,甚至還是不停地舉辦各種人群聚集的大型室內或室外活動,對比現在很有警覺的台灣社會,待在這裡相對覺得不是那麼安全。


想來這個地方讀資訊類科的人,似乎可以想一想是不是真的值得花在台灣數倍的價錢,到IT系統如此 "先進" 的大學,學習一個比台灣落後20年的系統和觀念:學校系統這樣的狀況,也是其他商業系統的縮影,包括電信公司、電力瓦斯公司、公車即時路況等等,這裡的電腦不是我們定義裡的電腦,其實比較像是打字機,不時出錯的人腦才是澳洲系統真正的核心。


Saturday, 7 March 2020

Coronavirus in Australian composer: what happened in Taiwan / 澳籍音樂家確診之後,台灣做了什麼

https://www.9news.com.au/national/brett-dean-renowned-australian-composer-in-hospital-with-coronavirus/d1bd8879-151a-43cd-a128-6e5f1727857b


在這裡看到的新聞主要提到在Adelaide這裡的對應:音樂家本人在醫院隔離,且三位密切接觸者隔離。這一篇文章主要把台灣指揮中心對於這個音樂家在澳洲確診的對應行動寫成英文。

Local news in Adelaide are mostly about how SA health deals with this confirmed case: the composer himself is isolated in a hospital and three contacts are under self-isolation. This article is to report in English how Taiwan CDC response to this confirmed case in Taiwan.


在3/5傳出這裡有人從台灣旅行之後被確診COVID-19的當天晚上,台灣時間22:10加開了第二次的記者會說明初步的疫調狀況:
https://www.cdc.gov.tw/Bulletin/Detail/uWWiO5H5acf39V94jr4hxg?typeid=9

On Mar 5, when there was news about an Australian traveled from Taiwan was a confirmed case, Taiwan CDC held an extra press conference at 10.10pm.
(There are already regular daily press conference since Jan 22.)

澳洲這裡還沒公布的時候,台灣指揮中心根據航空公司的資料及外國媒體的報導鎖定特定的旅客,初步的調查結果是,該旅客在入境的時候就有咳嗽的症狀,在台灣期間也有在診所就診,因為該旅客在台灣參與公開的音樂表演,且表演中有入座觀眾席,因此文化部也說明國家音樂廳及共同演出的NSO相關的消毒及接觸者健康管理的狀況,並且宣布暫時取消所有國際邀演活動。

Taiwan CDC had targeted particular traveler from the information in foreign media. CDC confirmed that this Australian man reported he had cough when he arrived and visited clinic in Taiwan. Because he participated in music performance when he was in Taiwan. Except from music performance, he also sat in the auditorium. Therefore, the minister of culture announced that the National Concert Hall would closed down for disinfection and also traced NSO members as close contacts. Also, they would also temporarily stop international music invitation.


隔天 3/6 該音樂家自行公布了影片,台灣部份的相關新聞稿則是說明後續疫調的狀況:
https://www.cdc.gov.tw/Bulletin/Detail/mzsDbetKzS1Bfxg9XNcHpA?typeid=9

On March 6, the composer revealed his video. The press release from Taiwan CDC was about the epidemiological investigation:

目前已匡列接觸者共147人,包括個案在台期間之隨行人員及工作人員、友人、就醫診所人員、採訪記者、樂團團員、計程車司機等,其中103人列為密切接觸者須居家隔離14天,其他接觸者則須自主健康管理14天。

There are 147 contacts being followed at the moment, including hosting staffs, concert staffs, friends, clinic staff, journalist, NSO members, taxi drivers. There are 103 of them are close contacts required home isolation for 14 day; other contacts are under self health management for 14 days.


今天 3/7 的新聞稿提到的後續:
https://www.cdc.gov.tw/Bulletin/Detail/ir7Na6KVgmO5f0Ej6U-HKQ?typeid=9

Today, Mar 7, there are some follow-up information:

針對曾來台之澳洲確診個案,目前已掌握接觸者共419人(145人需居家隔離),已採檢7人,其中2人陰性、5人檢驗中。

Related with this Australian confirmed case, there are 419 contacts under monitoring (145 of them required home isolation). Seven people has been tested, two of them are negative, and five of them are still pending results.

其他相關的新聞包括:東吳大學音樂系因數位老師為NSO團員 (接觸者),停課14天;澳籍音樂家去過的居酒屋老闆自行宣布休業14天;澳籍音樂家在第一天排練時就出現咳嗽的狀況,讓弦樂部門的團員擔心,提出請該人士戴上口罩被高層斥責沒有禮貌。

Other related news articles included:
1. Department of music in two universities stop their teaching activities for 14 days due to several of the lecturers are NSO members;
2. One restaurants had hosted this Australian man announced they would close their store for 14 days
3. This Australian man had the symptom of coughing from the first day during rehearsal. One NSO member raised the worry about if he could wear a mask. But at the end, this Australian man didn't wear masks during his stay in Taiwan.


在這裡,戴口罩的文化和在台灣不同。這裡政府的做法也和台灣不同。台灣目前口罩的生產量,當然也無法讓2300萬人每天都至少有一個口罩可戴,但是在優先保留醫療人員的庫存之後,政府的方針是盡量讓需要進出高風險場所 (如醫院) 的民眾也能盡量有口罩可戴,對於生活在大城市的民眾來說,搭乘交通工具如捷運或高鐵,以人群的密度來說,也是大多數人會主動戴口罩的場合。 (臺北捷運的日平均運量是200萬人次)

In Taiwan, the culture of wearing masks is different from western society, including Australia. The productivity of medical masks in Taiwan in now around 9 million/day, which is not enough for 23 million people in Taiwan all have at least one mask per day. However, under the strategy of maintaining the supply to health workers in priority, the government policy is to let most residents to be able to wear masks when they go to high risk areas, like hospitals. (Without a mask, people cannot go into hospitals now.)

Also, for people living in big cities, public transports like MRT are also considered to be a high risk area that most people would actively wear masks.
 (The daily transport for Taipei MRT is 2 million travels per day.)


在SARS之後的台灣,有呼吸道症狀而不戴口罩,會被視為是一種沒有禮貌的行為。目前從幾個疫情較嚴重的地區入境台灣都有相對應的居家隔離的措施。若是在大眾交通工具上多次咳嗽且沒有口罩, 或是公開表明自己剛從疫區回國,周遭的乘客也會主動通報衛生單位前來調查處理。

After SARS, it is considered to be impolite if you have respiratory symptoms but don't wear a mask. There are also home isolation rules applied to particular countries at the moment. If coughing on public transport a lot or telling people you just come back from infected area, other passengers would actively reported to Health Department. They would come immediately with the police to confirm the situation.

Breaking the rule of home isolation could get a fine up to 1 million NTD, around 50,000 AUD.


3/8 更新:

Mar 8 update:

今天在新聞中提到,音樂家的經紀公司貼出了相關的聲明:
In today's news, there is an announcement on inter.musica website:
https://intermusica.co.uk/news/4410

 聲明中提到,他在台灣的期間,在旅館的公共區域或計程車上有戴口罩。

"Being acutely aware of how prevalent and unpredictable this virus is, I wore a face mask when in confined spaces like taxis and in the public spaces of the hotel."

但是,這個 "有戴口罩" 說法很快地被台灣的指揮中心打臉了:除了在飛機上的狀況無從得知之外,根據疫調的錄影畫面顯示,他在大部份的活動中都沒有配戴口罩。

新聞連結: (News link in Chinese)
https://today.line.me/TW/pc/article/xLw8Rw?utm_source=copyshare

However, this story was soon denied by Taiwan CDC: according to the video image, he didn't wear a mask during most of the activities in Taiwan.



有人感到疑惑,為什麼要說這麼明顯容易被戳破的謊話。這其實是 "澳洲文化" 的一部份:澳洲對 "誠實" 和 "說謊" 的定義和台灣不同,為了表面上的好看,說好聽的場面話及做表面功夫是比做誠實的事更重要的事。

澳洲人在不會留下證據的時候的行為,和他們知道會留下證據的時候是完全不同的。因此當他們沒有想到會留下證據的時候,他們是 "只要我喜歡有什麼不可以" ,被提醒他們的行為不誠實、損及我方權益的時候,他們是 "你沒有證據可以證明我說謊",而當真的拿出證據的時候,他們是 "你不要老是糾結在這種小細節上面,我們人要往前看" ,然後隻字不提假裝他不知道他佔了你便宜的事。

這就是澳洲文化。不要用台灣的 "誠實" 標準來聽這裡的人講的話,澳洲人說自己誠實的時候,笑笑就好,記得必要的時候隨時記得拍照、錄影或錄音,保留所有的email、收據和書面資料。

Unsurprisingly, this is part of "Australian culture". The Australian standard of being honest is very different from that in Taiwan. You always have to have "evidence" to protect yourself, no matter you are interacting with education institutes (including public universities), rental agents, or retail stores. Always remember your camera, video or recording (or together with your mobile), keep any receipt, emails and chat records you can when you deal with Australians. Otherwise this is what would happen.


Friday, 6 March 2020

地圖製造 MakeWorld.tw

This is a Taiwanese online business making personalized towels with Taiwan labelled on the world map. I ordered them in January and I haven't received any of them until today (March 7). I might need to wait for another few weeks to get them. This article is about the shopping experience on this website. English-reading people are not likely to order from them directly so I won't write the shopping experience in English. I will add my comment about the towel later if I receive them smoothly in the coming weeks.


這是一個自己給自己找麻煩的購物經驗,訂購的時候沒有想到在2020年還有網路商家是這樣處理訂單的,因此在等待包裹可能寄過來的路上,寫下這個經過給其他可能想訂的人參考。

地圖製造 MakeWorld.tw

知道這個店家是選舉之後同學告訴我的,他提到新聞上有817的勝選毛巾,但他一時之間也找不到連結了。沒有FB的我,隔天才用新聞的關鍵字才找到,畢竟因為新聞也不能太明顯地置入性行銷。

總之,在過年前的星期六,找到這個網站,訂好871毛巾之後,又看了其他的商品,發現他們主要的商品其實是國旗毛巾:同時標示著台灣與其他國家位置的毛巾,當時很自然地想,這真是個帶回來開學介紹台灣的好禮物,然後就開啟了一連串的錯誤。

當時網站上的banner是,1/20前下訂,1/22寄出。
(因為沒想到後來會發生慘劇,所以當時沒有截網站的圖。)
過年前大部份的網站都是這樣廣告的,而其他的訂單都有如期收到,因此1/18訂購的時候以沒有想很多。
網站上的商品頁標示著有 "現貨" ,以中文為母語的我,也很自然地認為所謂的 "現貨" 就是在倉庫裡有庫存,只要包裝就可以出貨的狀態,因此我除了817毛巾之外還選了數個國家的毛巾,包含一些相對冷門的國家,總共近 8000 元的訂單
網站上同時註明訂貨之後3-4天可出貨,雖然1/18訂的時候離1/22剛剛好含假日是四天,但網站上寫1/20前的訂單1/22可出貨,我也就沒想太多。

1/22的時候,我接到電話,這家公司問我,因為817掛布還沒有做好,所以這整筆訂單是否可以年後等掛布做好再寄。這時我就說,這裡面的東西我是要過年期間帶出國送人的,是否可以掛布之外先做好的商品先出貨,掛布年後再寄,對方愣了一下,說了類似像是噢,好好好之類的回應,但這天傍晚有收到email的出貨通知,因此,到這個時候還是如常理覺得,嗯,應該是出貨了。

然後,很顯然地,悲劇就發生在,過年前我沒有收到包裹,而我出國的時間在年假當中。


在除夕的早上,有些貨運還有配送,但問過樓下的管理室沒有這個包裹。
除夕吃完年夜飯之後,看了該FB還有在更新,這時以出貨通知的email回信告知沒有收到這個包裹,詢問這個包裹的追蹤碼。

接下來到初四出國前,每天不死心地還是寄email告知還是沒有收到包裹的狀況,但因為放年假,想當然爾年假期間店家沒有回,且到今天店家依然沒有回覆過這些email

而且讓人覺得離譜的是,我的包裹在年前訂,沒有收到也就罷了,結果1/20之後,店家開始過年的不出貨所以打折的活動,也就是,我白白地在過年前訂了近8000的毛巾,沒有收到貨,也沒有折扣。到這裡我開始覺得自己決定要訂這個我沒有買過的網路店家的商品當禮物是個錯誤的決定了。

初一請有FB的友人幫我傳FB私訊,到初四在機場的時候,友人問我有沒有收到店家的連絡,因為店家沒有回覆。到今天店家依然沒有回覆過這個私訊

初四出發之後,在這裡等到台灣初六開工,再次確認email還是沒有回之後,我用了另一個email寄信過去詢問同樣的訂單沒有收到貨的狀況。

這次終於店家很快地回信了:

"您好!!!!!
我確定有在1/22完成出貨,
但可能年間郵局配送有局部區域暫緩配送,大多數人22寄出23都有收到QQ
實在非常抱歉Orz 

剛剛查詢,已經在中午一點左右已經完成配送了@@"

我回信告訴他,我人已經出國了,包裹配送是送到台灣家裡的管理室,現在這個包裹實際上不是我收到,且現在才寄到那些本來要送人的禮物也已經沒有作用了,我這學期收不到了,因此詢問是否國旗除澳洲的部份可退貨,有些同學這學期之後就回國了。

接著他回:

"
我們一律都有在頁面寫非客製化3~4天出貨,  
您18號(周六)購買,其實正常也是禮拜一才會處理作業,
很多沒有即時庫存的,也是日夜趕工生產,
而我們也非常肯定1/22就有寄出,這是查的到的紀錄。

同時,我們新年期間是一律沒回覆訊息,
我想這點絕大多數的廠商都是如此,
並不是要跟您說放假最大,

原因很簡單,新年間任何貨物追蹤,
我們期間也無法做出任何處理,
只有物流公司上班、有人接電話我們才能處理追蹤,
如果年間回復,我們非常有可能開工後還遺漏您的訊息。

其實就生產、出貨的角色,
坦白說我們在年前真的是非常盡心盡力了Orz
卻因為物流沒順利配送而退貨,當然還是覺得遺憾,
我現在的想法是,
如果使用郵局寄送的到澳洲,運費的部份我們share如何?"

這是最後一次收到這個店家的email。
我回信告知這學期我沒有打算請家人寄包裹過來,因為住在鄉下地方收包裹不方便,時間和人力成本太高,往往需要自己在限定時間之內自己去郵局領。 
接下來店家就完全沒有下文也沒有回信了。
因為家人和我一起在這裡待了兩個星期,因此在這當中我們一直都沒有看到這個傳說中的包裹。到了家人出發回台灣的那天 2/13,我在這裡接到管理室打來的電話,詢問我們有包裹很久沒有領,才讓我又想起了這個來自地圖製造的包裹。

這個店家 1) 不回email 2) FB的私訊也沒回 3) Line的帳號朋友幫忙加也加不了,因此1/22 那天我接到的電話號碼是唯一一個能夠和他們聯絡上的手段,雖然用台灣號碼在這裡撥回台灣是國際電話,為了這筆高額的訂單我還是打了這通電話。

這是我從有網拍以來第一次遇到態度如此的客服:

接電話的似乎是老闆本人,電話接通之後我告知我到2/13因為已經出國的原因,我和家人都沒有看到這個包裹,這個老闆從最一開始就開始把物流沒有如期送貨的氣出在消費者身上:總之他1/22寄了,然後查詢的結果1/30也寄到了,他有把貨生產出來這就不甘他的事了有錯都是物流的錯。

聽到店家如此撇清責任,我也表明做為消費者,也沒有道理是我要額外花費其他的時間和人力的成本,家人要額外花時間和人力去幫這位老闆轉寄 "因為他的物流沒有如期送到" 的包裹到澳洲來。這些物流造成的問題也不是我這個消費者應該要承擔的。而且這位老闆這時候還只想 "share" 運費,而不是全額出寄到澳洲的運費。

這位老闆聽到這裡就開始連珠炮地說,他沒有義務要聽我打電話去責罵他而不想解決問題,我說我在email裡面已經問是否可針對國旗毛巾的部份退貨,他提到那這樣會造成他的損失,我回覆,我也沒有理由應該要為這個寄送的問題額外付出其他的成本。

電話後來不歡而散,和家人討論之後,他傾向整筆不要拆封直接退貨,包含817毛巾,因為這個老闆處理訂單的方式有些可怕。

隔天家人終於到家,收到包裹之後換家人打電話去詢問退貨的事宜,對方表示他可以全出運費,家人在電話的最後表示他需要和我討論,但目前傾向退貨,老闆在掛電話前對家人再次提到,整筆退貨的話對他會有損失,家人表示,這個錯誤非我方造成的,損失也是物流或店家的責任。

到此時家人尚未把包裹打開。

家人告知這樣的結果之後,我再次打電話過去,試著尋求雙方折衷的辦法,但該老闆聽到是我打過去的電話之後,沒講幾句就要我不要為了把氣出在他身上而打電話過去。

與這位老闆溝通的過程非常奇妙,現在想起來真的應該不要心軟直接整筆退貨把近8000元拿回來就好:
1. 他沒有回email是因為訊息太多,他每天都回信回到五點但還是回不完,他的信箱滿了,他還是沒有看到過年期間我們詢問包裹沒收到的email
2. 他也是在過年期間沒有收到年前訂購的家具的消費者,做為消費者他也很體諒 (但做為老闆他卻對消費者講話很嗆?)
3. 開始質疑為什麼從1/28 出國到2/13都還沒看到包裹,沒看到包裹只是我片面的說辭 (這種有出入境記錄的東西,現在甚至健保卡也能勾稽的資料,叫做我 "片面的說辭" ???)
4. 物流因為出貨送錯地址,多送了一趟到新竹去,才會沒有如期送到,他們追著這個訂單也追了一整天,他們也很辛苦
5. 如果我 "只是因為不開心" 而想退貨,他覺得很無奈,但如果我想退那也只好讓我退了 (一副遇到你這種奧客我也沒辦法的口氣)

當時這個老闆不時提到 "退貨的損失" 這件事,我當時也想,既然訂了近8000的訂單,我也不想做言而無信的消費者,因此最後耐著性子協商的結果是:
1. 對方出寄過來的運費
2. 退部份過年期間網站打折的價差
3. 加送了一個I'm from Taiwan的小胸章
 (他提到可以送小禮物,我問是那個胸章嗎,他說可以)
最後總共退了1000

原本以為這樣就結束了,因此家人才把包裹打開,清點之後,發現少了一樣東西:
沒錯,那個年前在電話裡說還沒做好的掛布,沒有在包裹裡面,而且年後開工之後,這個店家也沒有主動在寄好之後寄送過來
我真的沒有看過用系統管理訂單的店家,還能管理成這個樣子,2010年的時候沒有遇過,沒想到2020年還有這樣的店家能生存到現在。

之後,收到中華電信傳來的簡訊:這些國際漫遊的電話費約3000,又是另外一件事了。


總結:

過年前訂這筆訂單,時間線是:
1. 1/18 在網站上訂購標示有現貨且全無客製部份的商品
2. 1/22 早上接到電話詢問因掛布還沒做好,是否可以全數年後出貨,告知年假中要出國,無法如此配合,至少國旗毛巾需要年前收到。
3. 1/22 下午收到email出貨通知
4. 1/24 除夕未收到包裹,開始以email連絡,至今無回信
5. 1/25 請友人在FB上傳私訊,至今無回覆
6. 1/30 台灣初六開工,未收到店家任何關於包裹未到的查詢回覆,以另一個email信箱詢問,告知經查詢1/30下午已寄到台灣家中。
7. 1/30 收到店家email詢問國旗毛巾部份回台灣後是否可退貨,因物流晚到的關係,已經錯過本學期能拿給同學的時間,店家表示不希望退貨,希望能以他們補貼部份郵資的方式寄過來。
7. 1/30 回信告知住的是鄉下地方,收包裹付出額外的時間和人力成本太高,本學期沒有打算請家人寄東西過來,希望可以退貨處理,店家至今無回信
8. 2/13 接到台灣家中管理室電話告知有包裹許久未領,主動打國際電話給店家詢問為何從1/30之後就一直沒有收到任何回覆,因出國的關係至今沒看到包裹,店家的回應:那是你的說法、我已經寄出了、物流晚到不是我的責任、出國不是幾天回去了,哪有那麼久還沒收到只是因為你不開心就想退貨。 (沒有說這是客服我還以為是八卦板的酸民)
9. 2/14 家人到台灣,拿到包裹之後主動打國內電話詢問退貨事宜,店家表示:那退貨產生的損失
10. 2/14 家人告知後,主動打國際電話給店家告知從最初未收到包裹之後的處理,包含email不回、FB私訊不回、以為包裹年後有到台灣的家就算了事了,因為這些製造我們負擔更多成本的方式希望能整筆退貨,包含817毛巾,店家開始再次迴圈:你出國還沒收到那是你的說法、我已經寄出了、物流晚到不是我的責任、物流送錯地方我們查了一整天才發現,我們也很辛苦,發現之後我也很生氣,怎麼就是最大的一筆訂單出錯、只是因為你不開心就想退貨,好啊那就退啊,那就來退啊、你打電話來只是想出氣
10. 2/14 晚間打開包裹清點之後,發現年前說沒有完成的817掛布沒有在裡面。
11. 2/17 家人主動打國內電話告知掛布沒有在包裹裡,且年後已經超過兩周了也沒有收到。店家查詢之後發現真的沒有寄,告知補做之後會再寄送。

這個店家,對於訂貨之後沒有收到商品的消費者,回應的方式是:
1. 不回email、不會FB私訊、LINE帳號無法加
2. 打電話過去是唯一能收到回應的方式,但消費者主動打電話去問包裹到底怎麼處理,店家先發洩完他的情緒之後,在一邊說自己很辛苦一邊抱怨是物流寄錯地方了,他沒有責任
3. 提出部份或全部退貨便開始一直提醒退貨會造成他的損失,而消費者因此損失的時間、電話費都不甘他的事
4. 訂單管理系統無法掌握訂單當中缺件的部份,年前沒有製作寄送的掛布,年後沒有再打電話詢問也沒有主動製作、配送。

購買地圖製造的這筆訂單,我們現在付出的是:
1. 近8000的商品金額 (店家退 350)
2. 因為這個遲到的包裹而要寄一個包裹到Adelaide來的運費 (店家負擔部份650)
3. 家人在上班時間去寄送包裹的時間和人力
4. 國際電話漫遊 3000
5. 家人從台灣打電話詢問退貨及掛布未寄送的電話費
未來要付出的是:
6. 包裹寄來時候如果沒有成功投遞要去郵局領的時間和人力

目前得到的東西:0
未來會得到的東西:
因為多寄這個包裹而補充的台灣食物、糖果及藥品
(出發時沒想到一個多月後疫情會這麼嚴重)


1/18 訂的包裹,經過了一個半月,付了 10000,搞得一肚子火,也還沒看到任何東西。

收到這個包裹之後 (還不知道什麼時候會到,現在進入蓋牌的澳洲郵政系統無法追蹤了),我要用最快的速度送到這些同學手上,讓這些毛巾從我的視線當中消失。

花 10000 買一個非常貴的教訓。
當初真不應該鬼迷心竅跟風訂這個國旗毛巾,新聞的業配果然是看看就好。