This happened half-year ago. I got an Optus prepaid card from my educational agent in Taiwan. They suggested me to apply for the prepaid plan with Optus. Therefore, I didn't think much and just applied Optus Prepaid Epic Value.
澳洲的電信公司和台灣是完全不同的邏輯：在阿德雷得的 Optus 門市都只是零售商，只負責把產品賣給新客戶，而不負責任何售後服務 (包括硬體問題) ，因此請好好珍惜中華電信門市人員即時又專業的服務。
The mobile company in Australia is very different from the one in Taiwan. All Optus stores in Adelaide are just retails, which means they only sale products to new customers. They are not responsible for any technological issues, including faulty devices. Therefore, comparing with Optus, Chunghwa Telecom (the biggest mobile and internet company in Taiwan) is amazing with their timely and professional service at their stores.
即使辦好SIM卡之後是在門市裝好、確認手機有訊號，第一次要使用手機網路的時候就發生了無法連線的問題。把裝了SIM卡的手機帶回門市，門市人員對手機網路不能使用這件事一無所知，當時還不清楚 Optus 客服流程的我，就在門市裡等電話轉接技術人員，經過了快半個小時電話還在不同的技術人員之間轉來轉去，沒有任何接電話的人知道為什麼手機網路不能使用。
I put the new SIM card in my mobile in Optus store and they checked I got the mobile connection. But, on the next day, I could not connect to 4G internet when I wanted to use it for the first time. In Taiwan, this is when we go back to mobile store. So I went back to Optus store and asked what to do. The staff didn't know what happened and they put me though the phone to talk to tech team. After 30 minutes or so, I was still transferred between different staffs. Nobody on the phone knew what was going on.
因為實在等太久了，一邊試著請教google大神，查 "optus 4G網路 設定" ，還真的有繁體中文的blog說明怎麼設定：原來是這裡的電信服務在裝好SIM卡之後，不像中華電信(或台灣大部份的電信公司)會自動讓手機設定好APN，這裡的APN需要手動設定，在沒有設定好之前手機網路是不能用的。
Because it had been too long for a single issue like this in our experience, my partner started to look in Google. He searched "optus 4G setting (in Chinese)", there were articles in traditional Chinese shown how to set up APN before using Optus mobile internet. In Taiwan, the mobile network automatically sets up everything. We never need to do it manually. But in Adelaide (or Australia), before setting it manually, mobile internet doesn't work.
回家之後翻開留學代辦給的行前小本子裡面的確有 "手機網路無法使用的設定教學"，當時還沒體驗到這裡的科技水準和台灣的差距，只覺得就是漏看了小冊子上的資訊。
I checked the booklet my educational agent gave me, there was a section about how to set up mobile internet if it doesn't work. I thought I just missed some information section in the booklet without realizing the IT levels between Taipei and Adelaide was so different.
隔一周要收朋友寄來的照片時，發現一直沒辦法下載。朋友試了好幾次我還是收不到，前一次去了門市也解決不了，因此這一次就自己上網查簡訊的設定，看了一些mobile01的文章，大概知道是MMS設定的問題，因此就開始找Optus MMS的設定資料，在Optus的官網上可以找到。
In the next week, I found I could not download photos in MMS my friend sent me. She tried several times but I still could not receive it. Last time the Optus store did nothing to solve the APN issue. So, this time I searched on the Internet myself. I read some articles in one of Taiwanese biggest IT forum and I got the idea of an MMS setting issue. Then I started to look for MMS setting for Optus, which can be found on their official website.
但不論是手機網路或是MMS，其實Android 系統就有一個內建的功能，網際網路設定：
在連上wifi的情況下手機會下載APN和MMS的設定，在裝了optus的SIM卡之後需要手動按這裡讓手機自己設定好，網路和多媒體簡訊就都可以用了。
But actually we don't need to type mobile internet or MMS manually. In Android system, there is a built-in option, internet settings:
Simply just press it and the mobile will download the setting through wifi.
回台灣之後，換成中華電信的SIM卡完全不需要設定，一如往常中華電話的網路會自己設定好，但從台北回到阿德雷得之後，MMS的設定又跑掉了，因此重裝SIM之後都要回到這裡手動讓手機安裝設定檔。
When I was in Taipei for semester break, I changed back the SIM for Chunghwa Telecom and, as usual, the mobile network set up everything automatically. But when I went back to Adelaide and shifted back to Optus' SIM card, MMS was dead again. Therefore, every time I shift back to Optus network from others, I need go into the setting and let my mobile download the setting again.
這是其中一個台北人 (台灣人) 不會特別知道的豆知識，因為，中華電信的技術力一直以來都把我們寵壞了。
This is one of the trivia that Taipeian don't know: because we have been spoiled by the IT power of Chunghwa Telecom.
給直接end的人：每次換Optus 的SIM卡時，Android 手機需要手動按"網際網路設定"才能正常使用手機網路和MMS。
TLDR: Every time you change to Optus SIM, you need to download "Internet Settings" manually if it is an Android mobile.
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