這是五月發生的事，到一個星期前才解決。
This happened in May. It was only solved one week ago in mid July.
原本我申請Optus的預付卡方案的時候，我沒有下載它們的app，我都在門市或網路上儲值，流量則是用簡訊確認：在簡訊的地方輸入號碼 "9999" ，輸入 "balance" 或 "bala" ，系統就會回傳目前的剩餘的流量，前個月繼承的流量，還有到期日等資訊。澳洲境內的簡訊和電話都是無限。
When I first applied Optus prepaid plan, I didn't download their app. I recharged at their store or online and I checked my data with text message. Send text message "balance" or "BALA" to 9999 and the current MyData, MyData rollover, and expired date will be replied with text message. Text message and talk are both unlimited with prepaid plan.
五月申請了個人隨身的modem之後，門市告訴我可以在Optus account 查詢已經使用的流量，那時我問機器上不是會顯示嗎，當時他的回答是機器可能會有一些誤差，Optus account 會比較準確，因此回到住處之後我就開始申請了。
When I applied portable broadband in May, the staff told me I could check my data with Optus account. I asked him if the modem would show the data. He answered me, yes, but the data shown on modem might not be precise and Optus account would be the accurate data usage. Therefore, I started to set up My Optus account later.
門市有提醒我要用當初在門市留的信箱做為登入的帳號，我照著email上的步驟開始設定，但一直卡在認證帳號、此帳號已經被認證、重設密碼、認證帳號、此帳號已經被認證、重設密碼......這樣無限循環的鬼打牆當中，我完全沒有成功地設定好密螞。
The staff explained to me the account name would be my email address I used when I applied for my Optus service. I followed the instruction on set up email I got. But it was an endless loop of "verify your email address," "this email has been verified," and "reset password" without successfully set up my password.
我回門市詢問機器問題的時候，隨口問了帳號的問題，對方抱歉地說這也要問技術部門，所以為了帳號設定的問題，我又打了電話去無限轉接的 Tech Team。
I went back to Optus store for my faulty modem, and I asked their staff about the loop in setting up Optus account. He said this was also an issue that belonged to Tech team. So, I called their Tech team for setting up My Optus account few days later.
五月第一次的電話對方馬上幫我重寄認證信，但認證信還是回到認證帳號、此帳號已經被認證、重設密碼的循環，當時還要去其他的地方，照之前的經驗，這通電話沒有半個小時是不會結束的，因此雖然還沒設定好，我還是先和對方說我下次有時間再設定。就這樣一直到了七月。
In the first phone call in May, she sent me an reset email immediately, but the link in this email still didn't help to set up any password. I was doing something else and didn't expected it would still be the endless looping. Previous experience with Optus' tech team told me this phone call might last for more than 30 minutes. So I told her I would try to set up my account later.
七月因為其他的原因用網頁的客服問了其他問題，結束時對方問我有沒有其他問題，我突然想到我的帳號還沒設定好，而且那天的客服感覺比較了解客戶的問題，因此我就隨口問了他帳號設定的事。
In July, I contacted their service through online live chat when I was in Taipei. This staff member showed more capability in understanding my questions. Therefore, I tried to ask him about how to set up MyOptus Account.
這位客服和我確認了我的信箱，重寄了認證信給我，但還是一樣登入失敗。這時我注意到一個有點不尋常的地方：他打的email 是全大寫的，原本我沒有想到會不會和大小寫有關，但一直無法登入的過程中，我靈機一動想到，不然試試看全大寫好了。
He confirmed my email address and sent a verified email to me again. But I still was not able to log-in to the account successfully. At this moment, I noticed there were something unusual: the email address he typed was all capital. I never though this issue was related with capital or not. But since I never succeed with my email address non-capital, I came up with an idea to try with all capital letters.
然後，就第一次成功地登入了我的帳號了。(翻桌)
Then, I logged-in to MyOptus account successfully for the first time.
到底為什麼會一直沒有發現是大小寫的問題呢。這也是門市人員說的。
Why I never though about it was about capital email address? Because their store staff told me it didn't matter.
我在門市登錄個人資料的時候，我看著門市人員輸入email 的時候，使用的是全大寫字母，當時我還問，我的信箱都是小寫英文字噢。對方說，這個只是我們系統用的，大小寫沒關係。我還確認了一次大小寫沒有差別嗎，對方說大小寫不重要。而這段時間以來我也一直都有收到我的帳單或其他的廣告信件。
When I verified my identity during my first visit in Optus store, they asked for my email address. I noticed my email address was typed in all capital letters. I told him my email address in non-capital letters. He said this was just for their database; capital or non-capital did not matter. Also, I kept receiving my bills and their advertisement since January that I didn't think there was an issue about my email address.
一直到最後這個客服人員用全大寫的信箱和我確認這是我的email時，我才想到有沒有可能是大小寫的差別。試了之後果然系統裡設定的帳號是全大寫啊。
Until the last staff confirmed my email address with me with all capital letters, I started to aware maybe it was about capital or not. Surprisingly, it was really about capital letters.
給直接end的人：若是認證信箱的時候一直出現錯誤的話，或許把信箱改成全部大寫就解決了也不一定。
TLDR: If you have trouble in setting up MyOptus account, try typing your email address in all capital letters. Maybe the issue will be solved.
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